ELIGENA.COM Online shop – SHIPPING AND RETURNS

Valid from 01/07/2014

Online Shop 

A & C Prinz Oy (business ID 0907212-3) sells products to adult individuals in Finland. Product prices are inclusive of VAT. We reserve the right for changes in product prices and in the shipping costs.

Our online store complies with the set regulations. It entitles you to check the ordered products during separately notified time. In the case of return within 14 days we will refund the product price after receiving an unused and undamaged product back. 

Withdrawal and exchange

According the Finnish Consumer Protection Act, you have the right to exchange or return your order to the whole or part of it within 14 days after receiving the product. Return Policy applies only to the original package, unused and undamaged products bearing all original product identifiers.

If you want to return or exchange products, please contact in advance directly with the dealer. When you return the order supplied, attach the original package your customer number/ your name, your contact details and account number, and a copy of the receipt for a full refund. We will refund the product price after receiving an unused and undamaged product back. We keep the right to reduce from refund sum the amount of shipping and return cost.

Return to
A & C Prinz Oy
Ylijoentie 133
20460 Turku
Phone: +358 (0) 50 5399691

 

Trouble shooting 

If the product is lost or damaged during transportation or otherwise not correspond to your order, you should report an error within 14 days to the address mentioned on chapter “Exchange and Return Terms”. If the package is damaged in transit, complaint must be made to the shipping company.