Valid from 01/07/2014

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Withdrawal and exchange

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According the Finnish Consumer Protection Act, you have the right to exchange or return your order to the whole or part of it within 14 days of order confirmation or receiving the product. Return Policy applies only to the original package, unused and undamaged products bearing all original product identifiers.

 

If you want to return or exchange products, please contact in advance directly with the dealer. When you return the order supplied, attach the original package your customer number/ your name, your contact details and account number, and a copy of the receipt for a full refund. We will refund the product price after receiving an anused and undamaged product back. We keep theright to reduce from refund sum the amount of shipping and return cost.

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Return to:
A & C Prinz Oy
Ylijoentie 133
20460 Turku
Phone: +358 (0)50 5399691

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Troubleshooting

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If the product is lost or damaged during transportation or otherwise not correspond to your order, you should report an error within 14 days to the address mentioned on chapter “Exchange and Return Terms”. If the package is damaged in transit, complaint must be made to the shipping company.